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Terms & conditions

Delivery

UK Delivery

We aim to dispatch all orders within 24 hours of receipt of your order (in some rare cases this may take a day or two longer). In the event that an item has temporarily become unavailable we shall send part of your order with the remaining item to follow.

The cost of post and packaging is £1.95 up to orders of £19.99. Delivery is Free on all orders over £20. You will receive an email to confirm that your order has been dispatched. Royal Mail typically state 3-5 days for delivery, however, please allow up to 10 working days as per Royal Mail guidelines for a delivery. For overseas orders we would ask that you allow a further 5 days for your parcel to arrive.

In the event you believe a parcel may have gone missing please contact us on 0141 883 6855 and we shall endeavour to expedite delivery or re-send a duplicate of the lost/missing order. Please contact us at info@craftworldonline.co.uk should you have any queries.

Anything damaged in the post to you will be replaced.

International Delivery

We ship to European Union(EU) countries, plus Norway and other non EU Scandinavian countries at a fixed cost of £5.00. For the rest of the world we charge £7.50. You must click on Europe/Rest of the World option when requested to select delivery location. As this is a manual option, if it is not clicked we have contact you to add this manually and this may delay the order dispatching.

Delivery of craft machines and very heavy orders to International customers may incur an extra cost due to the weight. We will notify you of this cost once we have a quote. In such cases we pass on this extra charge at cost and never look to make money through postage charges.

Please allow up to 20 working days for a delivery to arrive. If your order had still not arrived, we will resend it to you.

Returns and Refunds

Cancelling & Unwanted Goods

If, for any reason, you change your mind and wish to return an unused product bought from Craft World, we will issue a full refund for any item, provided you let us know by email at info@craftworldonline.co.uk or by phone on 0141 883 6855 within 14 working days from the day following delivery of your order and return the item to us at the address provided. We ask that you take care of the product(s) prior to returning them to us and that no use of the product(s) is made if you wish to cancel and return them to us. If the goods to be refunded arrive damaged or with parts missing, we reserve the right to refuse the refund. If you are unsure of these terms, please call us or email us. For items in perfect condition, with their packaging fully intact, we may, in our absolute discretion, accept returns outside the 14 working days.

Damaged, Incorrect, or Unfit for Purpose Goods

In the case of damaged, incorrect, or goods deemed unfit for purpose, please inform us within 14 working days of delivery of the item, or we will deem you to have accepted them and will not accept a return. They must also have been stored in appropriate conditions and returned in a reasonable state; if they arrive with further damage we reserve the right to refuse the refund. If you are unsure of these terms, get in touch with us by email at info@craftworldonline.co.uk or by phone on 0141 883 6855.

Items are returned at customer’s risk. For all returns via Royal Mail, please obtain a free Certificate of Posting from the Post Office, since we cannot take responsibility for any parcels lost in transit. Please allow up to 7 days from the day we receive the returned goods for refunds to be processed.

Our return address is:

Returns

Craft World
36 Kelvin Avenue
Hillington Park
Glasgow
G52 4LT

Products in Stock

Please note that while we make great effort to have every item on our website in stock, as we have a bricks and mortar shop, this is not always possible. If an item is out of stock we will let you know by email or on your paperwork sent with your order. Any outstanding items will usually be posted on to you within the week.

Images on the Website

All images appearing on the web site are the exclusive property of Craft World and are protected under the UK Copyright laws. The images may not be reproduced, copied, transmitted or manipulated without the written permission of Craft World. Unauthorised use of any image is a violation of the International Copyright laws. All images are copyrighted © 2004 - 2015 Craft World. If in doubt contact us.

Pricing

Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid. Discount Codes: Please note that there may be some exceptions to discount codes such as Original Scrapbox items. We will do our best to make sure the items that are not available for discount are indicated.


Privacy Policy

This privacy policy sets out how Craft World uses and protects any information that you give Craft World when you use this website.

Craft World is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Craft World may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name and payment details
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

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